BTA Annual Report 2022

Visitor Stats

Executive Summary

After two challenging years in the world of tourism, 2022 became a pivotal year for the sector. Following the wide-scale deployment of COVID-19 vaccines and boosters, visitors began to take advantage of the resurgence of both domestic and international travel. The country navigated through a phased approach to eliminate our COVID-19 travel protocols, which ended in November 2022. 

The island’s hotel inventory has been a limiting factor contributing to the challenges in securing a full return to 2019 air capacity levels. American Airlines’ service from Charlotte and British Airways’ London Heathrow gateway, were bright spots in 2022, allowing visitors additional connections throughout the United States and Europe. 

While Bermuda has not yet returned to 2019 visitor volumes, the island saw significant year over year growth across key tourism measures in 2022 including air capacity, leisure air visitors and cruise travel as compared against 2021. Though significant increases were seen in 2022, year-end statistics underscore that more work remains to be done before reaching the baseline numbers of 2019. 

The vacation rentals sector, many managed by a cross-section of island homeowners, continued to perform well, with results exceeding the 2019 occupancy levels by a growth of 10 percentage points. Superyacht growth continued, with calls increasing 84% over 2021, and the economic impact from these calls similarly increased 147% YoY (Year Over Year), from $1.4M in 2021 to $3.4M in 2022.

"While Bermuda has not yet returned to 2019 visitor volumes, the island saw significant year over year growth across key tourism measures in 2022"

In late summer of 2022, the BTA launched a new campaign titled “Lost Yet Found”. The campaign that has continued into 2023 encourages our island visitors to dive into the Bermuda that prospective travellers may not have seen before. The campaign is still in the initial release stage, however, media impressions across the US East Coast have surpassed 50 million for the year, an early indication of the effectiveness of “Lost Yet Found”. With the growing importance of social media as a marketing platform, the BTA invested significant resources in social media as part of the media mix; as a result, key metrics, including social engagement saw material uplift across all channels.

In 2022, Bermuda earned global accolades celebrating its value as a destination, its unique assets as well as industry nods for the innovative marketing campaign launched late in the year. The Bermuda Triangle also got love with a profile on Bermuda’s most talked about legend in the award-winning Travel & Leisure platform. Bermuda Tourism Authority’s Lost Yet Found campaign beat out over 2,000 submissions from over 21 countries to snag three Platinum Viddy Awards for the innovative digital video campaign. Bermuda was also named to the “50 Best Places to Visit” in Travel and Leisure’s World’s Best list. 

The BTA actively sought out additional opportunities, nurturing the market for 2023 growth. Despite Bermuda’s lack of high-volume convention facilities, BTA continued to gain ground in the group sales space, closing gaps in group business volumes while winning business from affinity, incentives, and corporate groups. 

Of course, sporting events were the segment that rebounded more quickly during the first two years of the pandemic and continued to play a solid role in the island’s tourism recovery efforts. The Bermuda Tourism Authority focused on stimulating business from groups via high-profile sporting events such as SailGP, Butterfield Bermuda Championship, World Triathlon Series to name a few.  We also hosted dozens of conferences, meetings, and social groups. Marquee events are a core part of the BTA’s strategic plan, but in 2022, the industry welcomed a roster of smaller year-round events, associations, and social group bookings that the sales team negotiated.

The BTA proceeded with efforts of inspiring visitors to consider Bermuda year-round with an exciting calendar of signature events. In partnership with the Government of Bermuda, the Great Sound Entertainment Series was launched as an initiative to promote a diverse line-up of local entertainment in unexpected venues around the island. After more than two years of pandemic-related disruptions to Bermuda’s entertainers, party planners, and promotors, this series curated weekly live performances on-the-water and at outdoor locations.

The series included a summer roster of memorable first-time events for visitors to experience the island alongside residents in uniquely Bermudian fashion. The events offered a unique array of entertainment-fueled moments that introduced thousands to Bermuda’s culinary and cocktail culture, the authentically Bermudian raft-up experiences, and Bermuda’s most talented performers. The series included the St. George’s Seafood Festival that welcomed over 3K visitors to the historic Towne of St. George, the Bermuda Swizzle Festival, and a partnership with St. Regis that served to elevate the dining experience for hundreds of guests with live jazz performances during the summer. The Series also included Made in Bermuda.

In addition, Camp Bermudaful delivered an elevated Cup Match offering for visitors looking for an immersive experience at our signature Cup Match Cricket Classic. Taking place over the two-day match, BTA hosted over 240 guests who mingled with tourism ambassadors.  Bermuda Tourism Authority also partnered with the Bermuda Chamber of Commerce to support the 2022 Harbour Nights series, which saw foot traffic exceeding 61K residents and guests. The BTA supported the introduction of weekly live performances. 

Year End 2022

PERCENTAGES ARE % CHANGE COMPARING 2022 TO 2019
99300
Leisure Air Arrivals
355800
Air Capacity
50
Total Cruise Calls
402200
Total Cruise Passengers
SUPERYACHTS
PERCENTAGES ARE % CHANGE COMPARING 2022 TO 2021
30
Total Calls
$ 2.5 MM
Est. Economic Impact
HOTELS
PERCENTAGES ARE % CHANGE COMPARING 2022 TO 2019

Hotel Occupancy

Hotel REVPAR*

*REVPAR = Revenue Per Available Room

Average Daily Rate

Estimated Visitor Expenditure

PERCENTAGES ARE % CHANGE COMPARING 2022 TO 2019

AIR

TOTAL

$ 396 M
2019
$ 267 M
2022

PER PERSON

$ 1400
2019
$ 1800
2022

CRUISE

TOTAL

$ 100 M
2019
$ 95 M
2022

PER PERSON

$ 200
2019
$ 225
2022

Outlook 2023

The BTA is taking a proactive approach when it comes to the looming recession affecting our focus cities. We will continue to showcase our island’s strengths, along with optimising promotions in priority markets along with developing and offering relevant experiences that attract the desired segments to Bermuda. 

We recognise that our guests depend on reliable, on-time service and understand the importance of creating positive travel experiences. We remain dedicated to helping ensure that travellers continue to be served and informed throughout the air travel journey. We continue to work with our airline partners to provide adequate and quality service, including close monitoring of potential labour shortages and developing contingency plans if required. Additionally, we have dedicated resources for assisting and educating travellers about air travel options and alternatives, should an unexpected event or disruption arise.

With the termination of the island’s Public Health (COVID) Emergency Orders in November of 2022, Bermuda’s appeal as a vacation destination for 2023 has grown. The island can expect a historic increase in cruise arrivals which will positively impact tax revenue and generate more visitor traffic to businesses at each port. Bermuda looks forward to welcoming over 220 cruise calls and more passengers than in 2019.

Air capacity to Bermuda is expected to reach at least 76% of 2019 levels this summer while hotel inventory remains at approximately 73% of pre-pandemic levels. This will limit growth in air visitors, although bookings for the year look strong and should translate into significant growth over 2022.

Air capacity has been a critical concern for Bermuda, even beyond tourism. The BTA will continue to support the Ministry of Transport through the Air Service Development Committee to identify needs, engage new and familiar partners and create demand in order to make the case for expanded airlift to the island. Bermuda’s international business (IB) community is likewise invested in the replenishment of the country’s air travel options and the hard truth is that airlift load factors must be nurtured to sustain Bermuda’s two core economic pillars. In January, the island received disappointing news about a summer season cancellation of American Airlines Miami airlift however with five flights scheduled out of the New York area this summer, plus scores of flights across the US, Canada, and UK, bolster the expectations for growth in our most high-performing markets.

"With the termination of the island's Public Health (COVID) Emergency Orders in November of 2022, Bermuda's appeal as a vacation destination for 2023 has grown."

BTA Corporate Objectives

The corporate objectives of the organisation remain largely the same as 2022 and are aligned with our National Tourism Plan. Increased visitor spending, growth in leisure air visitors from UK/EU market, increase in likelihood to recommend Bermuda and increased yacht economic impact. The organisation is focused on Re-establishing BDA as a top destination, supporting airlift / load factor goals, increasing our sales efforts by targeting travel trade, sports and maritime, improving visitor experience and supporting local stakeholders.

Our marketing team understands the challenges and are laser focused on increasing awareness of the destination. They continue to leverage the reach of Bermuda through strategic partnerships that align with the mission and goals of the BTA. We also work on enhancing our owned agency partnerships that will leverage their networks to reach the audiences outlined in our National Tourism Plan.

Marketing activations across focus and nurture markets continue to drive awareness, and the Authority has put in place high-tech measurement tools to track conversion. As part of the efforts to reduce seasonality, BTA continues to promote our unique culinary and arts assets and position Bermuda as the perfect getaway to mark life celebrations or recharge with wellness-inspired vacation retreats.   

We have bifurcated the Marketing and Sales teams to provide stronger leadership and a more hands-on approach in both areas. The Sales and Business development teams now have a greater focus on Group and Leisure Business with the necessary team and sales targets. The team are turning conversations into conversions to increase hotel occupancy. There has been tremendous momentum in sports tourism and marine and sales will continue to build on that. We’re focused on selling key signature events that move the dial on visitation and local economic stimulus. 

Pinnacle Events

The island has developed a robust calendar of BTA-led and supported signature events alongside Bermuda’s existing events portfolio to attract new visitors and to ensure that those already on-island are entertained year-round. The Bermuda Triangle Challenge was the first major visitor-oriented event in 2023 but sets off a wave of sporting events from Butterfield Bermuda Championship, World Rugby 7’s to the return of the 2nd Annual USATF Bermuda Grand Prix.

The upcoming Black Golfers Week will be for anyone looking to support diversity within the sport. The week-long experience includes a community component and has already attracted many celebrity participants to the April 27 event, which is sure to make for an exciting addition to the sporting calendar. 

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